Services

CORE SERVICES

  • Sales of printers and multifunction devices
        -Toshiba
        -Nashua
        -Xerox
        -Canon
        -Konica Minolta
  • Printer diagnostic, repairs and maintenance services
  • Managed print solutions for cost and efficiency optimisation
  • On-site and remote technical support
Core Maintenance Services
Preventive maintenance

Regular cleaning, calibration, and inspection to avoid breakdowns and extend printer lifespan.

Breakdown repairs

On-site or remote troubleshooting for issues like paper jams, streaks, connectivity failures, or hardware faults.

Parts replacement

Swapping out worn components such as rollers, fusers, drums, and printheads.

 

Technical Support
On-site support

Technicians visit client offices for hands-on repairs and servicing.

Remote diagnostics

Fixing software, driver, or network-related issues without needing a visit.

Printer setup & installation

Configuring new printers, connecting them to networks, and ensuring compatibility with office systems.

Managed Print Services (MPS)
Printer fleet management

Monitoring multiple printers across a company to ensure optimal usage and uptime.

Usage tracking & reporting

Helping businesses understand print volumes and reduce unnecessary costs.

Automated supply replenishment

Keeping toner and ink stocked based on usage patterns

Supplies & Consumables
Toner and ink supply

Selling or leasing cartridges (original or compatible options)

Paper and specialty media

Providing bulk paper, labels, or photo paper depending on client needs.

IT & Network Integration
Printer network configuration

Setting up shared printers, wireless printing, and secure access.

Security setup

Protecting sensitive documents with user authentication and secure print release.

Software integration

Linking printers with document management systems.

Service Contracts
Annual maintenance contracts (AMCs)

Fixed monthly or yearly fees covering servicing and repairs

Pay-per-print models

Clients pay per page, including maintenance and consumables

SLA-based support

Guaranteed response and resolution times.

Value-Added Services
Printer audits & optimization

Assessing a company’s printing setup and recommending cost-saving improvements.

Sustainability solutions

Cartridge recycling programs and energy-efficient printer setups.

Staff training

Teaching employees how to use printers efficiently and avoid common issues.